Frequently Asked Questions

We bill only for actual on-site labour hours. Estimates are ranges based on your home's size, condition, and scope, and we confirm priorities before starting.

The condition of the space, accessibility, and any add-ons or changes during service. If more time is needed, we pause and confirm the updated plan with you.

We may request a booking deposit for first-time or large projects after the schedule is confirmed. Payment is due on the day of service.

Reserved crew time is limited, so rescheduling is treated the same as cancellation for fee purposes. 7+ days notice: one courtesy reschedule. 2–7 days: $50 fee. 48–24 hours: $100 fee. Less than 24 hours: $200 fee.

If our team arrives and cannot gain entry, this is treated as a lock-out and fees apply per our Terms. Repeated no-shows may require re-confirmation before future bookings.

Yes. We pause and confirm any add-ons or changes before proceeding, so expectations stay clear and the result stays consistent.

Yes, with secure access confirmed privately. Our teams follow discretion protocols and a focused on-site workflow.

We are pet-friendly and adapt to your rules. Please tell us any preferences in advance and secure pets if needed for safety and efficiency.

We use gentle, professional products and confirm methods for sensitive finishes. Please tell us in advance about marble, natural stone, specialty wood, or any product restrictions.

Deep Cleaning is a one-time reset targeting buildup and detail zones regular upkeep does not cover. Regular Cleaning is designed to maintain a home that is already in good shape.

Move-In focuses on a fresh start, including inside surfaces where agreed, so you can unpack comfortably. Move-Out focuses on a handover-ready finish for a smooth transition.

We remove fine construction dust using a careful multi-pass sequence to protect finishes and reduce streaking. Scope varies by project and is confirmed before booking.

Yes, if time allows. We confirm the change before proceeding so you stay in control of priorities and time.

Yes, professional supplies and equipment are included by default. If you prefer we use your professional-grade equipment and supplies, confirm it with us in advance.

If something within the confirmed checklist was missed, notify us within 24 hours and we return to correct the specific oversight. This is a fix policy, not a refund policy.

Callback within 2 business hours. We aim to confirm scheduling details promptly once we have your preferred dates and priorities.

Yes. We support offices, salons, retail, and custom projects with discreet execution around operating hours, based on confirmed scope.

Greater Toronto Area. We prioritize efficient routing and consistent execution, and confirm availability during scheduling.